Refund Policy
Return and Cancellation Policy
30-Day Return Policy:
We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. The moto parts will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please reach out to our customer service team via e-mail so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Return policy:
Can I return a part that I purchased from your website?
We would be more than happy to assist you with your return! All returned items are subject to a 20% restocking fee.
What is a restocking fee? How do you calculate the restocking fees?
Restocking fees are charged to all returned items. Restocking fees are to cover the cost and time associated with processing a returned product. Restocking fees are 20% of the actual product price and the customer is responsible for the return shipping charges.
Are there limitations on items that can be returned?
Special order items are non-returnable but all other items may be returned within 30 days of the customer receiving their package. All sales are final after 30 days. The product must be new and in salable condition and cannot be returned if the part was installed, or modified. Credit cannot be issued if the part has been installed, misused, or in unsalable condition. Unacceptable returns will be sent back to the customer on request at the customer's expense.
How soon can I expect my refund for my returned part?
Your refund will be issued within 5 to 7 business days of receipt and inspection of the returned item(s). Once issued, a refund can take 48-72 business hours to reflect depending on your bank. We'll notify you via e-mail of your refund once we've received and processed the returned item(s). Your credit will be issued against the original credit or debit card which was provided to us at the time you placed the order.